We ensure our very best that each item is carefully inspected and packaged with love before shipment.

However, in the unlikely event that you receive a damaged or broken product, please email us at malaysiawildferns@gmail.com within 7 days of receiving your parcel to be eligible for an exchange. Do ensure that you keep the item in the condition that you received and in the original box/packaging.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

  • When request due to change of mind is made after 7 calendar days following delivery date
  • When product is used, destroyed or damaged
  • When tag attached to product is removed or package of product is opened and product value is damaged
  • When sealed package is opened or packaging materials are lost
  • When too much time has passed and product value has so decreased that its re-sale is not possible
  • When return/exchange request is made for customized product such as hand-made shoes or accessories
  • When components of product (including free gift) have been used or lost
  • When buyer did not follow instructions included in product