We ensure our very best that each item is carefully inspected and packaged with love before shipment.
However, in the unlikely event that you receive a damaged or broken product, please email us at firstname.lastname@example.org within 7 days of receiving your parcel to be eligible for an exchange. Do ensure that you keep the item in the condition that you received and in the original box/packaging.
Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product